Loading...
Loading...
Description
Loss Date: March 11, 2026 Time Discovered: Approx. 12:00 PM Insurance Carrier: Progressive Potential Builder Involvement: Lennar (home completed in 2023) Property Type: Newly built single-family home Year Built / Completed: 2023 Basement Type: Full unfinished basement Loss Description: Customer reported entire basement flooded after recent storm. Sump pump has been constantly cycling, which customer states is not normal. Water appears to be actively coming up through a crack/control joint in the basement slab. Basement is unfinished with foundation walls exposed. Water is clear at time of report. Suspected Source: Post-storm groundwater / seepage intrusion through basement slab crack or control joint. Possible sump pump / drainage issue. Possible workmanship / builder defect due to new construction. Affected Areas: • Entire unfinished basement • Approx. 1,200 SF affected • Water visible throughout basement floor area Customer Notes / Key Facts: • Home built by Lennar • Customer reports crack/control line in basement floor where water appears to be bubbling up • Sump pump is constantly recycling • No water touching wall outlets per customer • Some stored contents / sentimental items may be affected • Basement mostly unfinished, which may allow drying in place • Customer concerned about workmanship / warranty issue Water Category (Initial Report): Reported as clear water by customer, but team should evaluate in field and proceed with appropriate safety precautions. Initial Scope Discussed: • Emergency extraction / stabilization • Moisture documentation • Evaluate sump pump activity • Assess crack / point of intrusion • Dry in place if no drywall present • Set air movers / dehumidification as needed • Possible air scrubber / containment depending on field conditions • Recommend licensed plumber evaluation for sump pump / drainage system • Masonry assessment may be needed for crack / structural water entry Documentation / Claim Support Notes: • Customer is attorney / partner at litigation firm • Customer highly documentation-focused • Wants support with insurance process • Team should thoroughly document source, conditions, crack activity, water intrusion pattern, and all affected contents/materials • Potential that claim could involve both Progressive and Lennar / builder warranty or workmanship issues Priority Level: Emergency Dispatch Notes: • Time is of the essence; standing water throughout basement • Safety emphasis: avoid unnecessary customer entry into flooded area • PM Quentin to follow up with ETA • Work authorization to be sent / reviewed before work begins Internal Notes: • Customer was told Big Shoulders will document thoroughly and help support claim process • Robbie indicated possible workmanship-related issue due to age of home • Important to document visible active seepage through slab crack/control joint on arrival
Financial Summary
Job Total
$3,000
Collected
$0
Balance
$3,000
Financial Overview
Status: pending
Scheduling Alignment
Smart Recommendations
No financial baseline approved — complete intake before moving to execution.
No scheduling events exist for this project — assign to the scheduler.
Keep financial intake updated as project scope evolves.
Site Assessment & Scope Confirmation
Emergency Response / Pack-Out
Moisture Mapping & Documentation
Mobilization & Setup
Phase 1 Work
Mold Assessment
Drying Equipment Placement
Phase 2 Work
Demo of Unsalvageable Materials
Quality Control Inspection
Daily Monitoring
Final Walk & Sign-Off
Equipment Removal & Final Dry Check
Reconstruction Handoff
Client Portal
Not set up · Santwon Smith
Project Media
0 files
Drag & drop photos, videos, or PDFs here, or browse
JPG, PNG, HEIC, MP4, MOV, PDF supported
Project Updates
Estimate uploaded to file.
EMS total from Harold: $5,187.01 We will collect $3,000.00
Uploaded videos from loss
Job started: 03/11/2026 Job ended: 03/16/2026
Information for insurance from Client: Insurance company: claimdocuments@afics.com Adjuster- Mia Walker Insurance Company- Progressive Insurance Claim Number- 01-009-659082
Email from Client: Claim Number- 01-009-65082 Good evening Mia! Thank you for your assistance evaluating and processing our claim. We had a mitigation company (Big Shoulders Restoration, copied above) and plumber (TR Miller) service our basement on Wednesday, March 11 and Thursday, March 12, 2026. Attached is the plumber's invoice, per your request, confirming the water overflow/ discharged from the sump pump caused the loss. The mitigation team has additional photos (and the mitigation invoice) available for your reference. Please let us know if you have any questions! All the best, -- Aryelle J. Berry Smith, Esq.
Source: Sub pump wiring had a shortage
From client: Hi Anthony, Thanks again for having the team jump in so quickly to address the water in the basement. Quinnton mentioned having a team come later this week to perform sanitation services. We did receive the invoice this afternoon. Will you be working with Progressive to get that paid? For your reference our adjuster's information and claim number is below: Adjuster- Mia Walker Insurance Company- Progressive Insurance Claim Number- 01-009-659082 Please let us know any next steps on our end. Thanks! Santwon & Aryelle
EMS total: $3,000.00 Equipment removed today. Invoice sent via email.
Status changed from "Job Underway" to "Job completed (open invoice)"
Mitigation complete
Matterport photos and Work authorization uploaded.
Status changed from "Incoming Projects" to "Job Underway"
Hi Aryelle and Santwon, I wanted to confirm the scope and pricing for the services we will be providing. At this time, we will not exceed $3,000 for the project unless there is a material modification to the scope, such as an additional water loss or other unforeseen conditions that significantly change the work required. We will be submitting a full estimate to the insurance carrier that reflects the standard market pricing for the services performed. However, we will be applying a friends and family discount, bringing the total cost for the services to $3,000. If additional drying time becomes necessary beyond the initially anticipated timeframe, any extended monitoring or equipment management would be billed at a reasonable and industry-average rate of $40 per hour for the additional time required. Please reply to this email with “Approved” to confirm that you agree to these terms so we can proceed accordingly. Thank you, and we appreciate the opportunity to help. Best regards, Robby PS - I am including @Anthony Michal who I mentioned who will be taking the lead while I am on break starting this friday throgh the following Friday.
3/11/2026
Insurance Claim
01-009-65082
Created
3/11/2026
Add Update
Santwon Smith
0 messages
No messages yet
Start the conversation for this project
Shift+Enter for new line · type @ to mention a teammate