Sara Kaganoff

check cashed for $6k

Paid in full invoice for EMS sent via email.

Status changed from "Job Underway" to "Job completed (paid in full)"

Quinntin and Russell completed equipment removal. Check was received for $6,000.00 from Sara for Mitigation.

Removed 1ft drywall from 90% of the basement Removed baseboards Removed wet carpet 60 trash bags used 2 rolls of plastic 14 blowers 2 dehu

Hours on the job site 1st day Quinntin & Russ-1.5 2nd day Quinntin,Russ,cliff 9:30am to 3:30pm

On 3/12/2026, I spoke with Sara about the specifics of the Loss at the home. She stated that Cause of Loss was from the water back-up in the drainage pipes in the basement and that they are not covered under policy. She also mentioned concern about the Contents of the basement and if she would be covered for those items. I requested a copy of her Policy and any service reports she has so that we can review and consider an angle of approach. As of this time, I have not received an email from Sara.

Sara  Appreciate you taking the call earlier. Sharing an email with the team ( @Anthony Michal  and @Quinntin Coleman). We discussed:- Check payment does not incur processing fees, Credit Card 3%, ACH one time $25 fee (this is a fee from the processor and 100% is passed onto them)- Quinntin can pick up a check for the mitigation ($6k) when we confirm drying is completed- Reconstruction terms: 70% upfront 30% at completion- When @Anthony Michal  returns from training, he will create an official estimate and send you an invoice Everyone has access to the number 773-303-6464 - so if you need anything when I am out on vacation - feel free to call us there! Thanks,Robby

Sarah is paying out of pocket, she wil give check to Q at EQ pickup. 70% payment recon upfront 30% completion

Work authorization uploaded.

Customer decided to go with us, carpet removed we will return tomorrow 3/12 to continue

client gave the go ahead for the project

I alerted Ezra the referring plumber

Customer is looking to get a second opinion, i vocalized the saftey risk being a cat 3 water damage and informed the customer to find another place while there is still water in the home