Nicole Morris

Status changed from "Incoming Projects" to "Lost jobs"

ssue Reported: Homeowner reported sewage backup / suspected main line blockage causing murky standing water in basement bathroom area. Plumbing fixtures have been malfunctioning for approximately two weeks, including: • upstairs tub draining slowly • downstairs toilet losing water in bowl and backing up • material ejecting from toilet when flushed • downstairs shower draining slowly • standing water accumulating in basement bathroom area and occasionally spreading near stairs Water described as murky / contaminated, indicating potential Category 3 sewage water. Insurance: Homeowner believes they have Allstate insurance but needs to confirm policy status. Estimated Affected Area: Primarily localized to basement bathroom, not full basement. Initial misunderstanding suggested ~900 sq ft but clarified to be a small bathroom area. Current Condition: Standing contaminated water present intermittently for ~2 weeks due to suspected main sewer line blockage. Recommended Process Explained: Advised homeowner that restoration team would: 1. Extract contaminated water 2. Apply antimicrobial treatment 3. Stabilize and begin drying 4. Allow plumber to perform drain rodding / sewer repair Explained plumbers typically will not work in Category 3 contamination until restoration cleanup occurs first. Cost Discussion: Homeowner expressed concern about cost. Advised: • Insurance may cover mitigation (customer responsible for deductible) • If not covered, company willing to work with homeowner on pricing Next Steps: Homeowner currently driving to work and dropping children at school. She will: 1. Return home later today 2. Contact insurance company 3. Send email to company 4. Perform virtual walkthrough (Google Meet / FaceTime) with Robbie Virtual inspection will determine: • severity of contamination • extent of mitigation needed • insurance claim viability • whether onsite dispatch is required Status: Lead active – awaiting insurance verification + virtual inspection scheduling. ⸻ Lead Snapshot (Quick Reference) Name: Nicole Morris Address: 22413 Chappel Ave Steger, IL 60411 Lead Type: Sewage backup / main line blockage Water Category: Likely Category 3 (sewage contamination) Affected Area: Basement bathroom Timeline: Issue ongoing ~2 weeks Insurance: Likely Allstate (to confirm) Next Step: Virtual inspection via Google Meet before dispatch.