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Description
Client called with a new loss in basement, unrelated to previous leak. Water everywhere, potential sewage backup, need EMS services.
Address
844 W. Roscoe 1E, Chicago 60657 / 317-366-9601 / mattreiswerg@gmail.com
Phone
317-366-9601Scheduled
Financial Summary
Job Total
$0
Collected
$0
Balance
$0
Financial Overview
Status: pending
Scheduling Alignment
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PPE & Safety Protocol Setup
Biohazard Material Removal
Disinfection — Round 1
Odor Control Treatment
Disinfection — Round 2 / ATP Testing
Waste Disposal Documentation
Clearance & Handoff
Client Portal
Inactive · Matthew Reiswerg EMS no2
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Project Updates
Email from matt: Thanks Juan Appreciate the quick response. And this is great news, so I can get this first portion paid to my contractor. They are a local company, who have done good work for several months without any payment - so it will be good to be able to pay them this first portion. Thx-
Emails from Matt: Hi guys I finally got the Local agent (Juan Wheat) to call me back this morning. He gave me some good advice, and long story short - he's going to reach out to Michell today to request that her manager call me to speak to me. I haven't talked to anyone at State Farm besides Michelle during this process - and my local agent thinks me talking to her managers will help and could possibly get approval for more payments. So he's making that outreach today. Anthony - so far I have checks in-hand from state farm for $2,774.17, $2,796.22, $1670.01 & $6,823.25 I am also expecting that a final check for around $1100-1400 ish that Michelle explained will come after all the work is done. I am of course ready and happy to pay you guys the amount that I already have in hand. The only thing is that I haven't deposited these checks yet. Anthony, you recommended that I don't deposit/cash them until I'm in agreement on how much state farm is paying me. So let me know if I should keep holding onto them...or if you want me to deposit them today so I can pay that amount to Big Shoulders asap. And once I hear from the State Farm management, I'll update you. Fingers crossed they will authorize more payments. Thx Hi Juan (and Andrea) Thanks so much for speaking with me today - it was very helpful, and I look forward to speaking to a State Farm manager. In the meantime, I'd really like to deposit the checks from the payments issued so far. I have hard copy checks in hand, totalling ~14k...my contractors have been great to work with, and so far they haven't received any payments for this loss. If I deposit these checks, so I can pay my contractor that amount - pls confirm if depositing them would disqualify me from additional payments. Just want to be careful with any actions I take. Thx
Sent to Matt via email: Good morning everyone, Hope everyone had a great weekend (staying dry and warm out there!). Wrap up of Michelle's last email: Hi Anthony, I hope your weekend was nice as well. State Farm has paid what we owe to the insured for mitigation and the rebuild. I provided you with our final State Farm estimate and the total for mitigation and rebuild are included on the estimate. All documents regarding payments have been emailed to the insured and all checks mailed to the insured. The insured is more then welcome to share those docs with you, if he chooses to. Hope this helps. Best, Michelle Cole Matt, Here's a summary of totals from us and insurnace: Insurnace paid out: $15,985.27. This total falls short of the invoice from Big Shoulders Restoration which is: $20,536.21. The remaining total that the client would owe is: $4,550.94. We have been going back and forth for over a month now on a job/project that shouldn't have taken this much time to complete. Start of Project: 01/15/2026 End of Project: 01/22/2026 (We're two months out from the start of the second loss) Please confirm you have received the insurance funds/check so we can close this out by Wednesday (and schedule final reconstruction work). Once payments are received, I will schedule our crew to return and complete the rest of the scope (including the touch ups). Thank you sir. *We accept: Check Card (with 3% processing fee applied)
1/16/2026
Created
1/24/2026
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