1. Introduction

Big Shoulders Restoration LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Big Shoulders Restoration Manager application and related services (collectively, the "Service"). Please read this privacy policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide when using the Service, including:

• Name, email address, and phone number
• Employment information (job title, department, work schedule)
• Account credentials (username and encrypted password)
• Profile photos and other user-uploaded content

2.2 Financial and Payroll Data

The Service processes and stores financial and payroll-related information, including:

• Time tracking entries and work hours
• Project billing information and job costs
• Payment records and invoice data
• Labor rates and cost calculations

2.3 Usage Data

We automatically collect certain information when you access the Service, including device information, browser type, IP address, access times, and pages viewed. This information helps us improve the Service and provide technical support.

3. Third-Party Integrations

When using the QuickBooks integration, we may access and process:

• Employee payroll information and time entries
• Customer and project billing data
• Invoice and payment records
• Expense tracking information

We handle all QuickBooks data in accordance with Intuit's developer terms of service and data protection requirements. Your QuickBooks credentials are never stored on our servers; we use secure OAuth 2.0 authentication tokens that can be revoked at any time.

Other Third-Party Services

The Service may also integrate with other third-party services such as Google Maps (for project location services), cloud storage providers (for document management), and communication tools. Each integration is governed by the respective third-party's privacy policy, which we encourage you to review.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process payroll, time tracking, and financial transactions
• Send administrative information, such as updates and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and protect our legal rights

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Secure authentication with password hashing
• Role-based access controls and permission management
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure with SOC 2 compliance

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. Financial and payroll records are retained in accordance with applicable tax and labor law requirements.

7. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With your employer: If you use the Service as an employee, your employer may have access to your work-related data
• Service providers: With third-party vendors who assist us in operating the Service
• Legal requirements: When required by law, subpoena, or other legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given us explicit permission to share

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access and receive a copy of your data
• Right to correct inaccurate or incomplete data
• Right to delete your data (subject to legal retention requirements)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

To exercise any of these rights, please contact us using the information provided below.

9. Cookies and Tracking

The Service uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze Service usage. You can control cookie preferences through your browser settings, though disabling cookies may affect Service functionality.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: