Projects

Kathleen and Dave ( 773 230 2597) had a valve burst in their downstairs bathroom several years ago. She noticed her floor buckling and had a flooring guy come out to look, who said there is still likely moisture. Noticed potential microbial growth in cabinet as well.

Owner. Basement leaks when it has rains. Finished basement. Water/Mold

Reconstruction needed in basement common area. Baseboards Prime Paint Carpet padding Plastic Floor protection Plastic Out of Pocket

RECON out of pocket Basement Carpet (thick industrial) Baseboards Quarter rounds Door casings Insulation Prime Paint

Client had windows redone 6 months to 1 year ago. Possible installation problem. Window area (top of window) showing signs of microbial growth and water damage. Exterior work is covered by HOA but source is not confirmed.

Robert Weiss called said that kids clogged a sink while playing in the shower and caused a water loss/damage in basement. Carpet, padding, baseboard and drywall affected. 5 bed 5 bath 1952 build Robert is tenant. Ben is owner.

Client called, she was in florida for a week, came back and saw water damage in her closet. 3bd •2 ba •1,361sq ft Built in 1953

Client called, said they found out about an on going water loss from a long time ago. Mold in property, client is getting sick. Date built 1958 4 beds 1 baths 1,317sf Basement affected, OUT OF POCKET

Chris got his guest bathroom recon approved through insurance and is not happy with current contractor - asking us for help. I spoke with mario and said he will do walk thru to give costs for tile - need to work w mario to schedule

Inbound residential lead in Logan Square for suspected minor mold/moisture issue on older glass block bathroom window. Customer reports slight damage/mold in grout/caulk from long-term humidity due to lack of exhaust fan. Free inspection requested for Monday. Anthony to follow up this weekend, schedule inspection, and review photos from customer.

someone else came out, tried to find leak in multilevel home bedroom in top roof is above all that openned up ceiling over course of 6-12 months when the rain came in start to see leak that comes on opposite end and water rolls the openning he oppened and couldnt find where its coming from in the roof some mold forming

Loss Date: March 11, 2026 Time Discovered: Approx. 12:00 PM Insurance Carrier: Progressive Potential Builder Involvement: Lennar (home completed in 2023) Property Type: Newly built single-family home Year Built / Completed: 2023 Basement Type: Full unfinished basement Loss Description: Customer reported entire basement flooded after recent storm. Sump pump has been constantly cycling, which customer states is not normal. Water appears to be actively coming up through a crack/control joint in the basement slab. Basement is unfinished with foundation walls exposed. Water is clear at time of report. Suspected Source: Post-storm groundwater / seepage intrusion through basement slab crack or control joint. Possible sump pump / drainage issue. Possible workmanship / builder defect due to new construction. Affected Areas: • Entire unfinished basement • Approx. 1,200 SF affected • Water visible throughout basement floor area Customer Notes / Key Facts: • Home built by Lennar • Customer reports crack/control line in basement floor where water appears to be bubbling up • Sump pump is constantly recycling • No water touching wall outlets per customer • Some stored contents / sentimental items may be affected • Basement mostly unfinished, which may allow drying in place • Customer concerned about workmanship / warranty issue Water Category (Initial Report): Reported as clear water by customer, but team should evaluate in field and proceed with appropriate safety precautions. Initial Scope Discussed: • Emergency extraction / stabilization • Moisture documentation • Evaluate sump pump activity • Assess crack / point of intrusion • Dry in place if no drywall present • Set air movers / dehumidification as needed • Possible air scrubber / containment depending on field conditions • Recommend licensed plumber evaluation for sump pump / drainage system • Masonry assessment may be needed for crack / structural water entry Documentation / Claim Support Notes: • Customer is attorney / partner at litigation firm • Customer highly documentation-focused • Wants support with insurance process • Team should thoroughly document source, conditions, crack activity, water intrusion pattern, and all affected contents/materials • Potential that claim could involve both Progressive and Lennar / builder warranty or workmanship issues Priority Level: Emergency Dispatch Notes: • Time is of the essence; standing water throughout basement • Safety emphasis: avoid unnecessary customer entry into flooded area • PM Quentin to follow up with ETA • Work authorization to be sent / reviewed before work begins Internal Notes: • Customer was told Big Shoulders will document thoroughly and help support claim process • Robbie indicated possible workmanship-related issue due to age of home • Important to document visible active seepage through slab crack/control joint on arrival

Insurance: Allstate (Customer states they have backup / flood control coverage but unsure what is covered) Property: Lot-and-a-half ranch Loss Description: Water seeped through the entire basement. Carpeted basement with no padding. Affected Areas: • Basement family room (approx. 20 ft wide) • Small office • Bathroom • Kitchen • Long utility room running the length of the garage • contains freezer, refrigerator, and water heater • Half of basement used as garage also flooded Customer Request: Needs help cleaning up water and carpet in basement.

water coming in from ground, seaping into flooring

Notes from Q: Sarah, Call summary Spoke with homeowner. The fire happened Saturday night around 2:30-3am. she was up cooking an left the stove on. A plastic bowls nearby in caught on fire Inside the kitchen. I asked homeowner was there any damaged cabinets she said no just a lot smoke damage all thew her house I’m guessing she call the fire before anything can burn really. It’s a 1 bedroom 1 bath apartment. She is sending over photos now. Yes she is going thew insurance a filed a claim already a will send that number over too. She asked for a late inspection 5pm because she is at work. She stated that her insurance company want her to get a cupl quotes. I will give further details when I get them. Built in 1963.

Client called with a basement flood, got a plumber out to fix the source. Q set up and inspection. 4 beds 3baths 1,448sf Built in 1956 Out of pocket pay.

Client called with a basement flood, got a plumber out to fix the source. Q set up and inspection. 4 beds 3baths 1,448sf Built in 1956 Out of pocket pay.